Development Practices
& Service Level Agreement

Our Development Methodology

Our development lifecycle follows internationally accepted best practices to ensure quality, security, scalability, and long-term performance across every project we ship.

1. Requirement Analysis — Collection of business, functional, and technical requirements before a single line of code is written.
2. UI/UX Design — User-centered interface and experience planning, signed off by the client before development begins.
3. System Architecture — Secure, scalable, and maintainable system design that considers traffic, data, and future growth.
4. Development — Clean, modular, and well-documented coding using proven frameworks and industry standards.
5. Quality Assurance — Functional, performance, security, and cross-device testing before any deployment.
6. Deployment — Server configuration, staging verification, and production launch with zero-downtime where possible.
7. Post-Deployment Support — 30-day free support window, then ongoing monitoring, maintenance, and improvements.

Hosting & Website Management Options

After delivery, clients choose how their platform is managed going forward:

Our Core Services

We provide end-to-end digital engineering services across the following areas:

Proprietary Software Products

Withubb Ltd designs, owns, and licenses proprietary software solutions built for real-world business operations. These can be licensed, customised, or delivered as white-label solutions:

• Hotel Management Software — Room booking, guest management, staff roles, payments, and reporting.
• School Management System (SMS) — Student records, attendance, results, fees, staff management, and parent/student portals.
• CRM & Business Systems — Lead tracking, customer management, sales automation, and analytics dashboards.
• Learning Management Systems (LMS) — Course hosting, enrolment control, progress tracking, and certification.
• E-commerce & Marketplace Platforms — Product listings, payments, logistics integration, and user interactions.

Industries We Serve

We've delivered projects across a wide range of sectors in Nigeria and internationally:

Payment Systems & Financial Integrations

We integrate secure, compliant, and battle-tested payment solutions across all our e-commerce and platform builds:

All payment integrations include automated verification, webhook security, and receipt generation. We do not store card details — all sensitive payment data is handled exclusively by PCI-DSS compliant payment processors.

Data Protection & Privacy Compliance

Withubb Ltd implements strong data protection practices in compliance with the Nigerian Data Protection Act (NDPA) 2023, and GDPR where applicable for international clients.

Restricted Project Policy

Withubb Ltd operates with a strict ethical code. We will not develop, host, manage, or support platforms related to any of the following, regardless of framing or claimed intent:

Client Responsibilities

By engaging Withubb Ltd's services, clients agree to the following obligations:

• Ensure all submitted content, data, and materials are lawful, accurate, and do not infringe third-party rights
• Ensure compliance with applicable local and international regulations for your industry and jurisdiction
• Protect login credentials, API keys, and system access — do not share these with unauthorised parties
• Use all delivered systems responsibly, legally, and in accordance with their intended purpose
• Provide timely feedback and approvals during the development process to avoid project delays
• Maintain lawful business operations — Withubb is not liable for client-side legal violations

Service Level Agreement (SLA)

These commitments apply to all Withubb Ltd managed hosting and ongoing support arrangements.

Support Response Times

Maintenance Windows

Scheduled maintenance is communicated at least 48 hours in advance via email or WhatsApp. Emergency maintenance required to protect system integrity may occur without prior notice, with immediate communication once the window begins.

SLA Exclusions

Our SLA commitments do not apply to outages or degradation caused by:

• Third-party service failures (payment gateways, email providers, CDN providers)
• Internet service provider outages or network disruptions beyond our infrastructure
• Force majeure events (natural disasters, government-mandated shutdowns)
• Client-initiated changes or modifications to the platform without Withubb involvement
• Security breaches resulting from client failure to protect access credentials

Training & Digital Skills Programmes

Withubb Ltd runs structured web development and digital skills training programmes — including free community training for Nigerian developers.

• All training materials, videos, documentation, and code samples are the intellectual property of Withubb Ltd
• Redistribution, resale, or duplication of training content is strictly prohibited without written permission
• Participants are expected to maintain professional conduct throughout all training sessions
• Course fees (where applicable) are non-refundable after the programme has commenced
• Certificates issued by Withubb Ltd are for educational purposes and do not constitute professional accreditation unless explicitly stated

Licensing & Ownership

• Ownership of custom-built software transfers to the client upon receipt of full payment, unless otherwise agreed in writing
• Withubb Ltd retains rights to reusable frameworks, libraries, and internal tooling used in building your project
• Proprietary software products (Hotel Management System, SMS, LMS, etc.) are licensed — not sold. Usage rights are defined in a separate licensing agreement
• Unauthorized resale, redistribution, or sublicensing of Withubb products is strictly prohibited and may result in legal action
• Open-source components used in your project remain under their respective open-source licences, which are documented in project handover files

Limitation of Liability

To the fullest extent permitted by applicable law, Withubb Ltd shall not be liable for:

• Business revenue losses or loss of profits attributable to system downtime or platform issues
• Indirect, incidental, special, or consequential damages of any kind
• Data loss caused by third-party services, client-side negligence, or force majeure events
• Misuse, modification, or repurposing of delivered software by the client or third parties
• Security breaches resulting from failure to apply recommended updates or protect access credentials

Governing Law & Policy Updates

These Development Practices and Service Level Agreement are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.

Withubb Ltd reserves the right to update this page at any time. Changes will be reflected by the updated date above. For significant changes affecting client agreements, we will make reasonable efforts to notify affected clients directly.